Shipping Policy - tuco Intelligent Kids Skin and Hair Care

Shipping Policy - Tuco Intelligent Kids Skin and Hair Care

Thank you for choosing Tuco Intelligent for your kids' skin and hair care needs. This Shipping Policy outlines important information regarding the shipping and delivery of our products. By placing an order with us, you agree to the terms set forth in this policy.

1. Order Processing: a. Once your order is placed, we will process it within 1 business day, subject to stock availability. Please note that business days do not include weekends or public holidays. b. In case of any issues or delays due to stock availability, we will promptly notify you via the contact information provided during checkout.
2. Shipping Methods and Timeframes: a. We offer standard shipping for all orders, with estimated delivery times between 2 to 6 business days. b. Please note that the delivery timeframes are estimates and may vary depending on your location and unforeseen circumstances beyond our control. We will make every effort to ensure timely delivery.
3. Shipping Costs: a. Shipping costs will be calculated and displayed during the checkout process based on your shipping address and the total weight of your order. b. We may offer free shipping promotions from time to time. Please refer to the specific terms and conditions of any ongoing promotions.
4. International Shipping: a. We currently offer domestic shipping within India. International shipping is not available at this time. b. We apologize for any inconvenience caused and appreciate your understanding.
5. Order Tracking: a. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. b. Please note that it may take up to 24 hours for the tracking information to be updated by the shipping carrier.
6. Address Accuracy: a. It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. b. We cannot be held responsible for any delays or non-delivery due to incorrect or incomplete address information provided by the customer.
7. Order Delivery: a. We consider the order "delivered" once the package is confirmed as delivered by the shipping carrier. b. In the event of non-delivery or lost packages, please contact us within 7 days so that we can assist you in resolving the issue.
8. Customs and Duties: a. Any additional customs duties, taxes, or fees imposed by your country's customs authorities are the responsibility of the customer. b. Please check with your local customs office for more information on any potential charges that may apply to your order.
9. Returns and Refunds: For information regarding our returns and refunds policy, please refer to our separate Returns Policy.

By placing an order with Tuco Intelligent, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Shipping Policy. If you have any questions or concerns, please contact our customer service team for assistance.