Shipping and Refund Policy for The Unbottle Co (tuco Intelligent)

Last Updated: 22nd May 2024

Welcome to The Unbottle Co.! We're excited to get our amazing kids' skin and hair care products to you. Here's everything you need to know about our shipping and refund policies.

Shipping Policy

Processing Time

• Orders are processed within 1-2 business days, basis stock availability
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates and Delivery

• We offer standard shipping across India.
• Free standard shipping on orders over ₹300
• For orders below ₹300, a flat shipping fee of ₹30 applies.
• Delivery times range from 3-7 business days depending on your location.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information.
• You can track your order through our website or the courier service's website.

International Shipping

• Currently, we only ship within India.

Shipping Issues

• If your order hasn’t arrived within the estimated delivery time, please contact us at support@theunbottle.com with your order details.
• If a package is lost or damaged in transit, we will work with the courier service to resolve the issue. Please notify us immediately if you experience any such issues.

Refund Policy

Returns

• We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 7 days of delivery.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.

Refunds

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

• If you need to exchange a product for the same item due to damage or defect, please contact us at support@theunbottle.com with details and a photo of the product.
• We will send you a replacement once we receive the defective item.

Non-Returnable Items

• Certain items such as opened personal care products cannot be returned due to hygiene reasons.

Return Shipping

• To return your product, you should mail it to:

• You will be responsible for paying your own shipping costs for returning your item unless the product was defective or incorrect.
• Shipping costs are non-refundable.

Contact Us

• If you have any questions about our shipping or refund policies, please contact us at:

The Unbottle Co.

Email: support@theunbottle.com

By placing an order with us, you agree to the terms of this Shipping and Refund Policy. Thank you for choosing The Unbottle Co. for your kids' skin and hair care needs!