Shipping, Return & Refund Policy

Shipping, Return & Refund Policy

Terms of Service Agreement

Welcome to Tuco Intelligent! We're thrilled to have you as a customer of our skin and hair care products. This Terms of Service Agreement ("Agreement") outlines the terms and conditions that govern your use of our products. By purchasing and using our products, you agree to abide by the terms set forth in this Agreement.

  1. Returns Policy: a. We want you to be completely satisfied with your purchase. However, please note that due to hygiene reasons, we are unable to accept returns or provide refunds once the product has been used or opened. b. If you receive a damaged or defective product, we're here to assist you. Simply reach out to our friendly customer service within 7 days of receipt, and we'll work to resolve the issue and make it right. We also allow cancellation of orders till the time they are despatched. One needs to reach out to the customer care email id/phone number/chat box on website to inform about this. 

  2. Shipping charges: We offer Free Shipping on all orders above a minimum order amount, which is notified from time to time. We also offer Cash-On-Delivery along with other digital mode of payments. The shipping rates shown at the time of check-out to be final.

  3. Product Information: a. We strive to provide accurate and up-to-date information about our products on our website. However, we cannot guarantee that the information is error-free, complete, or current. b. Every individual is unique, and the results and effectiveness of our products may vary. We do not guarantee specific outcomes but are committed to providing high-quality products for your skin and hair care needs.

  4. Intellectual Property: a. We take pride in our brand and the creativity behind it. All intellectual property rights associated with our products, including trademarks, logos, and copyrights, are owned by Tuco Intelligent. b. We kindly request that you refrain from using or reproducing our intellectual property without our prior written consent.

  5. Limitation of Liability: a. Your satisfaction and safety are our utmost priorities. However, to the extent permitted by law, Tuco Intelligent shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products. b. We want to emphasize that it's essential to read and understand the ingredients list provided and perform a patch test if necessary. In the rare event of any allergic reactions or adverse effects, please discontinue use and consult a healthcare professional.

  6. Indemnification: We greatly appreciate your trust in our products. By agreeing to this Agreement, you agree to indemnify, defend, and hold harmless Tuco Intelligent and its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from your use of our products or violation of this Agreement.

  7. Governing Law and Jurisdiction: This Agreement is governed by and construed in accordance with the laws of India. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts in India].

  8. Modification of Terms: We may occasionally update this Agreement to ensure clarity and compliance. Rest assured, we will notify you of any material changes. Your continued use of our products after such modifications indicates your acceptance of the updated terms.

Thank you for choosing Tuco Intelligent! Your satisfaction and well-being matter to us. If you have any questions or concerns about this Agreement, please don't hesitate to contact our friendly customer service team. 

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